Privacy Policy
Last updated: October 16, 2026
This Privacy Policy explains how FareScout ("FareScout", "we", "us") collects, uses and protects your personal information when you visit our website, take our travel quiz, or become a member.
Who we are
FareScout is a membership service that monitors airfares and emails members business-class flight deals. For any privacy question or request, contact us at support@farescout.com.
Information we collect
Information you give us:
- Your email address, when you join.
- Your travel quiz answers, such as your home country and city, preferred cabins, dream destinations, how often you travel and who you travel with.
- Your name, billing address, phone number and payment card details, when you buy a membership. Card details are handled by our payment processor; we don't store full card numbers.
- Anything you send us when you contact support or cancel your membership.
Information collected automatically:
- Device and usage data, such as browser type, pages viewed, approximate location from your IP address, and the website or ad that referred you.
- Cookie and similar technology data, described in the Cookies section below.
How we use your information
- To create and manage your membership and process payments and renewals.
- To send you flight deals matched to your home airport, cabin and destination preferences.
- To send service messages, such as receipts, renewal reminders and cancellation confirmations.
- To answer questions and provide support.
- To understand how our website is used and to improve it.
- To measure the performance of our marketing.
- To prevent fraud and meet our legal obligations.
How we share your information
We don't sell your personal information. We share it only with:
- Payment and order-management providers that store your sign-up email and process your purchase and renewals.
- Email delivery providers that send our emails on our behalf.
- Analytics and advertising partners that help us understand site usage and measure marketing, where enabled.
- Authorities or other parties when required by law, or to protect our rights and users.
- A buyer or successor, if FareScout is involved in a merger, acquisition or sale of assets.
These providers may only use your information to provide services to us.
Cookies
We use cookies and similar technologies to keep the site working (for example, remembering your quiz progress and light or dark mode), to understand how visitors use the site, and to measure our advertising. You can block or delete cookies in your browser settings; some features may not work without them.
How long we keep your information
We keep your information while your membership is active and for as long as needed afterwards to provide support, resolve disputes and meet legal, tax and accounting requirements. Quiz answers and email preferences are deleted or anonymized when no longer needed.
Your choices and rights
- Emails: every deal email includes an unsubscribe link. Unsubscribing from emails does not cancel a paid membership.
- Membership: you can cancel anytime at /farescout/cancel or by contacting support.
- Access, correction and deletion: you can ask for a copy of your information, ask us to correct it, or ask us to delete it.
Depending on where you live (for example, the EU, the UK or California), you may have additional rights, such as objecting to certain processing, restricting it, or receiving your data in a portable format. California residents may also ask what personal information we collect and how it is shared. We will not discriminate against you for exercising these rights. To make a request, email support@farescout.com.
Security
We use reasonable technical and organizational measures to protect your information, including encrypted connections. No system is completely secure, so we can't guarantee absolute security.
International transfers
Our service providers may process your information in countries other than your own. When we transfer information internationally, we use appropriate safeguards where required by law.
Children
FareScout is not intended for anyone under 16, and we don't knowingly collect information from children.
Changes to this policy
We may update this policy from time to time. When we make significant changes, we'll update the date above and, where appropriate, let members know by email.
Contact
Questions about this policy or your information: support@farescout.com.